Q : Where are your stores located? How can I find the store
closest to me? A : Life Uniform has 200 stores located in 38 states
throughout the country. We stock the highest quality uniforms and
scrubs, and always have the latest in nursing uniform fashions. Click here to find the Life Uniform store nearest you.
Q : What is the best way to search for products? A : There are a
couple different ways to search for products. You can search by product number
or a description. If you are having problems finding a product you can try the search box on the top right corner of the page.
Order Questions Q : What do you charge for shipping? A : The shipping charge depends on the value of your order. There is a $6.95 shipping surcharge for orders to AK, HI, PR, and Guam. Add $10.00 for 2nd Day Air. Add $20.00 for Overnight.
Q : How do you ship? A : We ship most all orders via FedEx Smartpost. Your package will be delivered by the US. Postal Service. All packages shipped to Alaska, Hawaii, Puerto Rico, Guam & U.S. Virgin Islands ship via FedEx except those shipping to PO Boxes which will ship via FedEx Smartpost and may take up to three weeks for delivery. For FedEx 2- Day and FedEx Next Day delivery, your order must be placed by no later than 1:30 PM ET for it to ship the same day that the order is placed. Orders placed after 1:30 PM ET will ship the following business day. Orders are shipped Mon-Fri only. Allow one additional business day for processing of Embroidery orders.
For FedEx Saturday delivery, your order must be placed by 1:30PM ET Friday. FedEx Saturday delivery is not available for all locations. Please call 1-866-814-0145 to verify if Saturday delivery is available for your area.
FedEx 2-Day, Next Day, and Saturday Delivery services are subject to additional shipping charges which will be confirmed on your order during checkout. Promotional offers for discounts on shipping charges only apply to our standard ground delivery service. FedEx 2-Day, Next Day, and Saturday Delivery services are not available to PO Box addresses.
Q : When can I expect my order? A : Allow 7-10 business days for all in-stock items to be received by customers. Most embroidered items are delivered within 7-14 business days and require 1-2 additional business days for order processing.
Q : How long after placing my order before I receive
conformation? A : When ordering through our web site, you should receive a conformation email within 24 hours of placing your
order.
Q : I have a problem with my order. What are
your return/exchange policies? A : Our return/exchange policy can be found here. Also
you can always send
us a email at customerservice@lifeuniform.com or feel free to give us a call at
1-888-238-8097 ( Mon-Fri 9am-5pm ).
Q : What methods of payment does your online
store accept? A : At this time our store currently accepts Discover Card, Mastercard, and Visa.
Q : I don't have a credit card. What are my
options? A : You can always place and order with our sales department at
1-888-238-8104
or if you would like a free Life Uniform catalog, just click here.
Q : How do I enter a discount coupon on my order? A :After putting all of the items into your basket, enter the coupon code in the Apply Coupon box just below the items in your cart, then click the Apply Coupon button. Your discount will be applied and the totals will be updated in your basket. For shipping discounts, the discount is taken from the items in your basket and the shipping charge remains unchanged
Q : Is your site secure? A : Yes. The security of the information regarding your order is extremely
important to Life Uniform. We use the 128-bit Secure Socket Layer protocol to
protect the security of your online order information. SSL technology encrypts
your order information to protect it from being decoded by anyone other than
Life Uniform. More information can be found here.
Q : What is Life Uniform's privacy policy? A : Life Uniform respects your privacy, our
complete privacy policy can be found by clicking here.
Q : Does your site use cookies? A : Yes. We recognize that you have a choice to refuse cookies. However, by
choosing to accept a Life Uniform cookie you allow us to maintain the
preferences linked to your account with us, and to serve you in a more efficient
manner. If you prefer not to allow cookies, we are always happy to take your
order via telephone, at 1-888-238-8104.
Q : What is a Cookie? A : A "cookie" is a small data file stored on your computer. At Life Uniform, we
may place a unique identifier in the cookie and use the cookie to connect your
computer with the information we store for you in our database. Some examples of
the data we store in our database includes your email address and account
password, your mailing address preferences, items added to your shopping cart,
information regarding surveys you may have taken, user-specific information on
pages accessed, and previous visits to our site. Through cookies we may: alert
you to new areas that we think might be of interest to you when you return to
our site; record past activity at our site; or customize Web page content with
information such as your name. Your information is stored in a safe and secure
database. We do not use cookies to store any of your personal or financial
information on your computer.
Q : I am having problems finding products in TALL
sizes. A : Click here to view
all of the TALL scrub pants, tops, jackets and lab coats we have available online. We also have a wide
selection of these products at your local Life Uniform store, click here to find
the store nearest to you!
Q : I am having problems finding products in
PETITE sizes. A : Click here to view all of the PETITE scrub
pants, tops and jackets we have available online. We also have a wide selection at our
local stores, click here to find the store nearest
to you!
Q : I am having problems finding
products for Men. A : Click here to
view all of our men's uniforms and scrubs. We also have a wide selection
of these items at our
local stores, click here to find the store nearest
to you!
Q : Does Life have any sizing charts
available? A : Yes. Click here to view our sizing charts.
Q : Does Life have any shoe conversion charts available? A : Yes. Click here to view our shoe conversion
charts.
Q : How do I edit my account information? A : If you're already logged in, click here to edit your account information now.
Q : I have lost my password, what do I
do? A : Click here to have your
password sent to you via email. You may also want to refer to the
next question for additional assistance.
Q : I am having problems logging in. A : Both your email address and password are case sensitive, meaning someone@somewhere.com is not
the same as SOMEONE@SOMEWHERE.COM.
Make sure you use the same case as when you created your account. If you
are still having login problems contact via email at help@lifeuniform.com
Q : I recently placed an order and
have a question about it, who do I contact? A : You can contact us via email or phone. To reach us by phone:
1-888-238-8097. To reach us via email click
here.
Q : How do you ship to Canada? A : Life Uniform fulfills online Canadian orders through our partner, Borderfree. Simply add items to your order and click on Canadian Check Out to complete your order. You will see your total landed price including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order. You will pay Borderfree the total amount for your order in Canadian dollars (which means that they will bill your credit card) and we will ensure that products get right to your door. If you have any questions about Canadian orders, call Customer Service at 1-888-238-8097 or click
here to email us .
Q : How much duty do you charge on Canadian orders? A : Determining your duty rates depends on many factors (Product, Country in which the product was manufactured, etc.). To know the exact duty charges before you buy, simply add items to your order and check out through our "Canadian Check Out." You will see the exact duty charges prior to submitting the order.
Q : How much tax will I be charged on my order? A : The tax rate applied depends on your ship-to destination. Please refer to the following chart to determine the relevant rate for you.
Province of Delivery
GST
PST
HST
Alberta
5%
-
-
BC
5%
-
-
Manitoba
5%
-
-
New Brunswick
-
-
13%
Newfoundland & Labrador
-
-
13%
Northwest Territories
5%
-
-
Nova Scotia
-
-
13%
Nunavut
5%
-
-
Ontario
5%
8%
-
Prince Edward Island
5%
-
-
Quebec
5%
-
-
Saskatchewan
5%
-
-
Yukon Territory
5%
-
-
Q : What are your shipping and handling charges for Canadian orders? A : Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and check out through our Canadian Check Out. We will tell you the exact charges for your desired item(s) before you actually place an order.
Q : What are my shipping options to Canada? A : Life Uniform offers the following shipping options to Canadian buyers:
Shipping Method
When in-stock items will arrive
Standard
7-12 business days
(Monday through Friday, do not count weekends)
Expedited
6-7 business days
(Monday through Friday, do not count weekends)
Express
4-7 business days
(Monday through Friday, do not count weekends)
Q : What will show up on my credit card statement? A : Your order will be billed to your credit card by our international service provider, Borderfree. "Life Uniform WEB/PH ORDER BRDFREE" will appear as the billing company.
Q : When will I be billed? A : Your credit card will be billed by Borderfree once your order clears the Canadian border.
Q : What exchange rate is applied to my orders? A : Real-time exchange rates are applied to your orders. The rate charged to you is a guaranteed amount - this will not change once you accept an order. To know the exact price before you buy, simply add items to your order and check out through our Canadian Check Out. You will see the exact price for your order in Canadian dollars before you actually place the order.
Q : How do I track my order? A : Within 24 hours of placing your order, you will receive an order confirmation email. When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a link to track your package with the Canadian carrier. All other inquiries should be directed to email address.
Q : What is the returns policy for Canadian orders? A : If you are not completely satisfied with a Life Uniform purchase or gift for any reason, please return it to us within 30 days of receipt for a refund. Please note that this refund will include all duties and taxes that were initially paid on the items you are returning. All items must be in their original condition with tags. Embroidered, laundered, engraved, worn or altered items may not be returned. No refunds on postage, shipping & handling. Our customer care center will assist you with processing your return; please follow the instructions listed below:
How do I return something?
1. Please contact our customer support team at 888-238-8097, M-F 7:00AM - 11:00PM (ET) Sat 9:00AM - 5:00PM (ET), Sun 10:00AM - 5:00PM (ET): or send us an email to customerservice@lifeuniform.com, indicating your Life Uniform order number, a description of the item you wish to return and the reason for return.
2. Based on the items being returned, we will communicate to you the exact value of your credit for the item(s) being returned. You will be credited for the product value and any related duties and taxes, less return handling fees for customs and brokerage, if applicable.
3. Life Uniform will communicate to you the mailing address for our Canadian returns facility.
4. Clearly identify our Canadian returns facility address as the destination on the package labeling. When returning merchandise to [Merchant_Name], carefully wrap the items and return them to the Canadian address provided with shipping charges prepaid. C.O.D. returns can not be accepted and will be refused.
5. Please complete the Reason for Return Service form below:
Order Number: ____________________
Product Description Quantity
Comments
Reason Code*
RMA Number
*Return reason codes: a) arrived damaged, b) arrived defective, c) incorrect item, d) wrong size, e) changed my mind, f) other (explain).
6. Put the returning item(s) and a copy of the original Packing Slip (with the Reason for Return Service section completed) in the original shipment packaging. Please include all product-packing materials.
7. Present the package to any carrier, take the package to any post office counter or drop the package at any authorized carrier outlet to have your return shipped to the Canadian address provided. You may wish to insure your package for the full replacement value with your chosen carrier.
8. Once received at our returns facility, your package will be forwarded to us in the U.S. and we will credit your return once the package has been received and processed in the U.S., typically within 14 to 30 business days after the package is sent.
9. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.
If you have any questions, please call us at 888-238-8097.
